JZ
Jonathan Z

1 reviews | Active since May 2015

11 May 2015, 17:07

Disgusted

I have a business account with FNB which i opened online late last year,i submitted all the necessary documents,it has been operating well since then,suddenly last week i noticed that i could no longer operate on my acc,i then went to the bank & was told that there was a hard hold on the acc.<br> No one had a decency to let me know about this,to make it worse i spoke to Edith from ***** department who said she would find out why was there a hold on my account,only to call me back as promised after few hours to tell me that they are busy with the investigation,& that the acc was implicated on some ********** activities,i asked what excatly are they investigating,she could not tell me,as an individual who deals with a lot of clients,i have lost a lot of money as my clients were unable to transfer the money into my account ,one word to describe this is Terrible customer service,FNB has been good to me but once this has been resolved im moving my acc to another bank,n***x. Jonathan

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 May 2015, 08:01
Official
Hello Ntokozogroup,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to FNB Business Banking who will contact you shortly.

Complaint reference 681635.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)