DISGUSTED

<p>I made the biggest mistake ever signing a contract with FNB Connect.</p> <p> </p> <p>Their call centers are disgusting. I would be waiting for 20 minutes and then the call just ends or someone would miraculously answer only to put the phone down on me. Their consultants are all untrained.</p> <p>No one knows what is going on and they never get back to you. I've been battling with them for a year now.</p> <p>They have overcharged me now on 2 occassions, one time by R800 and they refuse to give me a refund. </p> <p>I can't wait to finish my contract and move over to a service provider who actually knows what it means to provide a service!!!!!</p> <p>Logging complaints doesn't help because like I say, they just couldn't be bothered.</p> <p>One of their consultants tried to sell me a phone in the bank the other day, telling me that it was exactly like an iPhone since iPhones are the in thing now adays and that this one was a generic. I asked her if it had apple apps and she said yes it did. I must say I was tempted. But then she gave me a phone to look at and I saw that it was an android like every other. I was just in shock that she was going around telling people that it was a generic of the iPhone.</p> <p> </p>