Disgusted

<p>In the beginning of 2016 I had taken 2 phones from FNB Connect, im March the screen cracked and I had called Fnb to find out if I get a free screen and was told I do on 4 seperate occations. I was requested to take the phone to a repair place in Northgate who are contractors to fix phones for FNB upon arrival I was told they do not fix the A range only the S range. I called FNB back and was told they could not fix my phone. After a long battle they agreed as I asked them to pull the call records. I logged the complaint in March my phone was picked up in June and I have not received a single call till today regarding my phone. I call them all the time only to be told that the phone is at Samsung. I am simply disgusted and appaulled that I am paying for a phone that I do not have and that FNB never fails to debit my acc every month for the phone. I have even gone to the extent to cancel the contract and insisted I get reimbersed for the months that I have paid but that was to no avail. I am terrible disappointed with the service I received and am considering changing my bank. </p>