DISGUSTED

FNB loan department call center is absolutely useless. I have been on the phone for almost an hour holding to speak to someone to change my debit order and not the first time im phoning, same problem last month as well. Now for two months I get penalized because there is no money in my account on the 25th for I only get paid the last day of the month... When ask for an agent to call you back from the loan department they tell you it is inbound only.. Im still waiting for someone to answer as I am typing this complaint.. I am disgusted with this service and the penalty fee I need to pay now because cant get hold of someone to change my debit order date.