Disgusted

Fnb is now becoming the worse bank with no service. I called this morning and I was on hold for like an hour, but what's really annoying is that it's not the first time happening. I've been with Fnb for like 10 years now and their services keeps disappointing me instead of getting better. The reason for my call was to find out why almost every month I have debit orders that I don't know about? How do these people know our account numbers? This morning I received a notification of a debit order of R229 from a place I've never heard about and I can't reverse it on my cellphone banking or my Fnb app. I'm really sick and tired of reversing debit orders that I don't know in my account. I need Fnb to sort this or I'm going to find a more responsible bank that is not going to give strangers our back details.