Disgusted

I get approved for a Gold Credit Card i go through the process and i accept the Pre Agreement and Quotation and i sign the document as sent to me. I hear nothing i then contact them and then it gets said that it gets sent for validations and there is a turn around time of 3 working days, i cannot express the complete and utter disgust i have right now for First National Bank not only as a bank but their customer service is pathetic they do not find solutions they have a terrible attitude over the phone and they have no etiquette whatsoever when it comes to Customer Service. I who work for a Premium Brand in Customer Relations will never in my entire life refer another client to FNB if this is how they treat their clients!! Now i have to keep waiting!