1 reviews | Active since Mar 2017

10 Oct 2018, 11:02

Disgusted

Wonderful experience by lady doing my credit card app which i was approved I told her it emergency she gave me a number and put me through to department and said I can speak to them to access my funds while waiting for my card I don’t know any better I go according to bank I speak to lady and she just says NO NO SHE CANT HELP ME WHY WAS I TOLD ONE THING AND THEN I CANT WHO IS DOING WHAT THIS IS EMERGENCY SO WHO KNOWS THE RULES THIS IS UNFAIR FOR ME I RAISES MY HOPES TO BE SHOTDOWN NOT EVEN ATTEMPTED TO BE HELPED WOULD I APPLY FOR NO REASON OR FOR EMERGENCY

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Oct 2018, 11:27
Official

Good Day Miss Leigh-Ann Vermaak

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***