Disgusted

I called fnb to request for a debit order that I was not aware of which was 245 for Fnb connecta I spoke to Sherwin who said he could not process the reversal as a block was put on it and the he would put me through to the fnb connect department.he put me through and I got through to lerato who was very rude...she doesn't know what customer service is.I asked her to do the reversal as this SIM card was never activated and there is no activity on it...she said she will not do the reversal and I requested to speak to manager..she immediately said that her manager was on another call...and I told her I would wait...she placed me on hold for over 30 minutes until I decided to drop the call I'm so disgusted by fnb considering changing my bank if this is the type of customer service you guys over...operator even had the decency to say "wow" on the call when I was explaining the situation to her....if this is how fnb treats it's client...I think it's time to look for a new bank? lerato rantsilonyane does not deserve that job...I'm going to take this further