Disgusted

I have a month to month contract at first there was a lot of hidden costs that the consultant did not care to mention then I contact them regarding and the other consultant laughed at me showing a very ******** attitude, I was disgusted and told him right then and there how he can better his service , I left it at that and continued to make use of their service despite their stinking and rotten service. I went to one of the branches to stop a debit order and I received very nice help from a lady and I rated her service excellent, I went for a second time another woman told me that they cant do it anymore because that function stopped and when I try to do it myself on the app I am only allowed to stop it to an amount max R250 .I am very dissapointed