Disgusted

I've received the worst service at FNB. I have been retrenched at work and the FNB insurance is paying the loan. This time they decided to debit my bank account despite me being covered by the Insurance. This was on the 22nd November 2019. Till today, nobody is making effort to resolve... I'm being given a run around regarding my refund. Agents put me on hold for over 10 minutes until my airtime runs out. I've spoken to 4 Agents today only, one being from the "complaints department" but she couldn't help either. All she said was that someone will contact me in then next 24-48 hours. Really?????? I've been waiting since the 22nd and now you telling me to wait another 48 hours????

What kind of bull**** is that? It's my money!!!! What am I supposed to live with if you just gonna take from account and keep it to yourselves..... I don't trust FNB with my money anymore, clearly they dont have humanity in them. They are selfish and ***********.

I want my money!!!!!!

Even worse, there's a ghost Team leader that apparently is handling my query, but they don't have a name(Ghost).... They seem not to exist. They were supposed to call me yesterday..... Nothing... I called in this morning to speak to this "Team Leader", I was put on hold for over 10 minutes until the damn machine rerouted my call back to the IVR and had to start all over!!!!

What do you think I'm calling you with??? Sweets??? I still use my damn money to call your *********** staff and yet nothing is happening... I'm constantly on a loss with FNB.... So much for being your customer for 13 years!!!!!