Disgusted

I`ve just had a terrible experience with FNB. I have been a loyal client for 11 years and not had one problem with them before. However I just settled a personal loan in last week after much unnecessary red tape. To my surprise my debit order was still deducted for November. When calling in to complain, I was told I have to wait 3-5 working days before I can get a refund , as it takes them that long to process. I took this matter further to the banking ombudsman and was politely informed it will take them 20 days to register my complaint and if the bank has in the meantime resolved my issue, they will discard the complaint. I am flabbergasted at how these big corporations and government institutions can just railroad the average tax payer with their own money. Sad day!!!