1 reviews | Active since Apr 2013
Disgust with service received while attempting to link PayPal account
My complaint is about the Managaress at FNB in Randridge Mall - and this branch's general inability to assist with a basic service ..
Over the past four or so months I have made no less than seven visits to this branch in order to get assistance with linking my NEW (I never wanted to open one in the first place but was pretty much forced to) FNB account to my PayPal account. I sat for hours on end waiting for assistance initially as my requests to see the bank manager were ignored; once I did however, I discovered that she herself had no idea of how PayPal worked with FNB either. To make matters worse she was extremely rude to me and would not listen to any of my concerns about why I was struggling to get the two accounts to link up.
I am currently going to try Cradlestone Mall and am just praying that there is someone in that establishment that (a) understands their PayPal connection, (b) can actually access the internet from their computer and (c) actually tries to help me.
In view of the fact that FNB are the only bank in this country with a PayPal connection (which, personally, I find quite bizarre), one has no other option but to go this route.
Hello Terryharnwell,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
***
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Hello Terryharnwell,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
***
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint.
We sincerely apologize for the frustration and inconvenience caused.
Regards
Client experience team
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint.
We sincerely apologize for the frustration and inconvenience caused.
Regards
Client experience team
