Disgust none of atms in my vicinity PE working

This is my first month with fnb and what a disappointment of note. The app etc works fine but the first time i ever had to draw some money because the place I was going to pay only takes cash none of the atms in my vicinity work and since I am already late I eventually had to use a Capitec atm and we all using other atms to withdraw cost an arm and a leg. Anyway...so the reason and only reason i had to change to fnb was to receive my salary earlier. How disgusted i am in their atm services. And then i phone helpdesk and the lady who helped me was rude and didnt want to help me and also she said only the branch can assist.i work so many days a week where must i get time for the branch.i want them to absolve the charges of this other atm withdrawal fee and charge normal rate because it is their fault i had to use another atm to begin with