Disgust doesn't even begin to describe it

I went to FNB in Clearwater to close my account. I asked to close my account and to get my statements for the year. <br> The person I spoke to went ahead and looked at my account which had a balance of R100 and printed statements to the value of R350!!!! R350 for my own statements and then told me that she couldn't close my account because I was now in a debit balance!! At no point did she tell me that she was charging me for my statements - at no point did she tell me how much it was. When I told her that she could keep the statements as there was no point given that I couldn't close the account she LAUGHED at me and told me that she would keep them in a file for me. <br> This is the kind of service that I have been getting from your clearwater branch and the reason that I was closing my account. <br> Firstly I would like someone to call me and apologize for her rude behaviour.<br> Secondly I would like the charges for the statements which I didn't get reversed off my account.<br> <br> <br>