Disgruntled FNB customer

So I've been a client for a while now. I opened a TFSA Unit trust account with them. The debit went off my account this morning but I cannot see the account when logging in to the app.

!. I tried the secure chat to find out what was going on and was told I have to call in directly. They gave me the incorrect number. 2. Upon calling in (using the incorrect number), they said they would reroute me but they just ended the call. 3. Upon calling again, I was rerouted this time but the quality of the call on their end was horrific - their consultant (Lebohang) just cut the call after a few seconds. 4. Upon immediately calling back, I wait for so long continuously being told that all their consultant are busy.

Don't know what else I could have done on my end.