Disgruntled client

I paid an amount of R1377 to the FSCA it we a repeat payment via EFT. However I was informed by the FSCA that they could not trace payment. When i went into the branch they got me to phone the call centre. I had to lodge a dispute missing funds. They said i would receive feedback in 3 to 5 days. After five days phoned online banking. Consultant said he would call me the next day. No call phoned again to be told my case had been closed. Was told they would rectify and call me the next day. Still waiting. Will be looking at changing banks.