Disgruntled client

I have launched a grievience with FNB when i reported that money was withdrawn from my card from an unkown source. Everything was logged about 3 weeks ago and i was informed i would get a call from an investigator within 48-72 hours. Three weeks later i am still waiting. At what point does FNB care about their clients well being.

I blocked my credit card as i was advised i keep getting notifications from FNB of debit orders that bounced and i think it might be from my credit card because this issue is not resolved.