Disgruntled Client

I have never in my life experienced such bad service from a bank. FNB is the worst bank I have ever banked with. A simple issue from 22 December 2022 takes FNB ten years to resolve this matter. Again I repeat my story, I sent R80 e-wallet to myself and I was only able to withdraw R50 because the ATM could only give me R50. There was an amount of R30 left and I have been contacting FNB to assist me with this matter and I have been unsuccessful for days. All I need is for my R30 to be reimbursed because it is not my fault that the ATM could not give me the required amount I wanted to withdraw. I hope this time someone will be able to assist me with this matter, I am tired of this case. I insist that this matter be resolved today.