LS
Lindsay S

1 reviews | Active since Jan 2017

28 Dec 2017, 12:11

disgraceful, unacceptable, worst bank to bank with ever

Well 21/12/2017 when my salary was paid into my account, I made a payment on my Credit card and FNB ONCE again deducted my Credit card payment without informing me, on 28/12/2017 and without telling me and once again I have to wait for my money to show, where as if I did it myself the money would have reflected. I feel that this is very unfair as I cannot wait for the funds to show, and it is DECEMBER... I do not feel that I am being unreasonable because today I am being told to wait 2 to 3 working days, which I cannot wait as I require the funds, This was escalated to Sandra Dee Aslett on SEVERAL accounts as this Is not the first time that this is happening- but the 5th or the 6th time in a row!, however I am not in the position to wait for my money - I have not had any proper feedback, and I keep being told I have to wait FNB is quick to take money but always a problem in giving back your money!!!!!!! They have NO RIGHT at all to debit as they please as I ONLY agreed to 1 debit per month and they have now taken 2 PAYMENTS!!!!!!!!!

I am taking FNB to the Ombudsman and to the newspaper as they keep doing as they please with NO PERMISSION and NO NOTIFICATION

I do not recommend ANYONE- WORLD WIDE to make use of FNB as they are disgraceful and offer no pleasure, however only PROBLEMS!!!!!!!!!!!!!!!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Dec 2017, 12:58
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)