Disgraceful service from FNB

Generally I'm really happy with my bank, but we recently opened a business account and I wanted to convert two of our accounts. On Wednesday morning I called Customer Care, giving all of my details for compliance. I was told that I needed to call ***. After going through the whole process again with Beauty, I was told that they couldn't help me and that I needed to go to Sales at *** where I went through the whole process again with Joy. I was told that someone would call me within 24 hours. This morning, Friday, I called Sales again and was eventually told that I was on the list to be called back, but nobody told me when this was likely to happen. About half an hour later I called back and asked to speak to the Team Leader who apparently is called Noma. I waited on the call and was eventually asked to leave my name and number and told that Noma would call me back. It is now five and a half hours later and nobody has called me back or converted the accounts. This is shocking service.