Disgraceful service!

It is absolutely unacceptable that the only way to get any response from FNB is by lodging a complaint. I logged a credit card dispute on 11 November, and since then, I’ve been dragged through an endless cycle of incompetence with zero feedback. Despite providing the reference number I received when the dispute was first logged, nobody at FNB can access the information. I wasted 30 minutes on the phone being bounced from person to person, given three different numbers to call, and then referred to secure chat—again. Completely pointless, because even there, the person couldn’t access anything with the reference number, requiring me to retype the entire dispute explanation.

When I tried to escalate and speak to an actual human being to log a complaint, that was impossible too—the person at Premier Banking couldn’t even find a manager. This is beyond ridiculous. It’s disgraceful service!