Disgraceful service at FNB Queensburgh and call centre service

I am a very unhappy client,

I have 4 unpaid items on my statement which I am charged R120 per item, no where can I find what this is for? Tried calling FNB with calls ringing and being placed in line waiting for an agent to answer the call- 30 minutes later, very irritated I end the call.

Went to the newly renovated Queensburgh/ Malvern branch today to try and resolve this matter, to only find they are closed - they are offline (no signs up) , staff standing around outside not caring or helpful, doesn't even make eye contact, tells me they closed and are going home cause they offline!!

Very disappointing!! been a client for many years, just upgraded to a Premier account but starting to rethink my choice of Bank