Disgraceful service

I have been a Private banker with FNB for the past 16 years +, within 16 years I have been extremely satisfied with the service. However, with this new FICA issues, I have been put on hold. I work abroad since 2008 and its not easy as 1 2 3 to jump on first plane to South Africa and resolve this matter.

However, I was in South Africa in January this year 2024, I have submitted all my documents in the branch physically on a visit in Cape Town and yet, they never received the documents, yet again submitted the documents at a branch in Johannesburg Airport before leaving.

As of last week, my account is on hold and the feedback I am getting from my Private advisor is disgraceful, I am not getting feedback, for the past 6 days I have been told it is escalated and will be off hold Close of Business.

If I fly to RSA now, I will close my account and go elsewhere. This is truly the worst service I have received, and chasing the bank constantly what is happening but I am being ignored.

Put in a complaint with the bank itself and stated they will come back to me in 5 business days.

With this being said, what is a disgrace is, FNB put me on hold and since I do transfers from abroad to ensure I have money in my RSA account every month to maintain the necessary, my offs**** account also been put on hold where there is no jurisdiction on RSA to do.

FNB, after 16 years being a loyal client and ensured my whole family and friends moved to FNB, after this service I have received, I realized I made a big mistake.