1 reviews | Active since Jan 2017
Disgraceful service
<p>Well 25/05/2017 when my salary was paid into my account, I made a payment on my Credit card and FNB ONCE again deducted my Credit card payment without informing me, on 29/5/2017 and without telling me and once again I have to wait for my money to show, where as if I did it myself the money would have reflected.</p> <p> </p> <p>I feel that this is very unfair as I cannot wait for the funds to show I do not feel that I am being unreasonable because today I am being told to wait 2 to 3 working days, which I cannot wait as I require the funds,</p> <p>I have now been informed that I need to fill in a dispute form (of which the turn around time is 24 hours) I CANNOT WAIT for MY money to show in my account.</p> <p> </p> <p>This matter was taken up with Sandra Dee Asslett, however I need to beg and plead for assistance and the turn around time has been totally disgraceful,</p> <p>As FNB’s pure negligence has now caused me not to be able to pay my rent which puts me in a predicament as my name is effected by this.</p> <p>It has been a week and the funds has now only gone from “Pending Debits” to Outstanding authorisations”</p> <p> </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
