1 reviews | Active since Dec 2017
Disgraceful Service
I have submitted and application for 3 weeks ago and to date I have no response. After a week I was told they did not receive the application this after having received confirmation it was received via email. I have spent hours on the phone to follow up and keep getting pushed around with no assistance from staff and management. Staff transfer you back to the hunt line and managers don't have the decency to call back. This has got to be the worst banking experience I have ever had. #disgraceful
Good Day Mr. jason van niekerk
Thank you for bringing this matter to our attention. We have reviewed your matter and routed your matter through to the homeloans division team for formal investigation and feedback to yourself.
Your reference number in this regard is: ***NF
You will receive feedback in 24 to 48 working hours.
Thanks
Regards
Rahim Salamaan
FNB Hello Peter Complaints Desk
***
Good Day Mr. jason van niekerk
Thank you for bringing this matter to our attention. We have reviewed your matter and routed your matter through to the homeloans division team for formal investigation and feedback to yourself.
Your reference number in this regard is: ***NF
You will receive feedback in 24 to 48 working hours.
Thanks
Regards
Rahim Salamaan
FNB Hello Peter Complaints Desk
***