1 reviews | Active since Jan 2017
DISGRACEFUL SERVICE
Well 25/08/2017 when my salary was paid into my account, I made a payment on my Credit card and FNB ONCE again deducted my Credit card payment without informing me, on 29/8/2017 and without telling me and once again I have to wait for my money to show, where as if I did it myself the money would have reflected.
I feel that this is very unfair as I cannot wait for the funds to show I do not feel that I am being unreasonable because today I am being told to wait 2 to 3 working days, which I cannot wait as I require the funds, This was escalated to Sandra Dee Aslett, however I am not in the position to wait for my money - I have not had any proper feedback, and I keep being told I have to wait FNB is quick to take money but always a problem in paying it back
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)