Disgraceful Service

I am working for a company that have used FNB for over 20 years as their business bank.<br> I am dealing with 2 people in particular about our queries and for assistance, my queries have been urgent and they know very well. I constantly have to fight to get any feedback. My requests can take up to 4 months to be dealt with. I sent an email requesting urgent feedback and still have not received a response, 2 days later!<br> I have never received such bad service before and considering moving matters to a different financial institution who will actually respond to my requests and give me the service we deserve.