Disgraceful customer service from FNB employee credit card department

I'd like to lay a formal complaint regarding an employee of yours who just called me from this number of yours +*** regarding my credit card payment at around 14:23 today (31 October 2023) from the credit card collections/department. Please also listen to the phone recording.

Her name is either Alisha or Aisha (Can't remember exactly) and the way she was rude to me is beyond compression, I don’t understand what part of "I made multiple payemt this month for my credit card, and have also emailed the proof of payment" she doesn't understand.

She went on an accusation that I didn't pay my credit card with som much aggression (which is falsel) and was still yelling at me. And then threatened me about legal after I explained I did. Make my payment last month.

I've been a customer for far too long with you guys and I don't appreciate her tone.

Please urgently look into this matter and kindly get back to me because I'm appalled by this kind of service and certainly don't appreciate the kind of attitude when I've been a loyal customer with you guys for so long.

I'll also keep following up with you.

Disgruntled customer, Keneilwe Mokwele. My phone number: *** Email address: ***