Disgraceful bank!!!

So after I complained about FNB withdrawing funds from my personal account ********ly and without prior consultation, they start responding with emails to me. They concludes a default in their part via an email. An apology followed suit. Not considering the embarrassing situation and loss of a purchase their ******** action put my family and I through., they offer me 250.00 in ebucks, as an apology. Disgraceful to say the least when I lost 5000.00 in a purchase because they had erroneously removed my funds without my consent . Shame on you!!!

Today, I get a call from an FNB consultant