Disgraceful Attitude
Duzile Nkosi - FNB loans department. Date and time of call: 31 January 2018. Time: 10:33 am
Duzile was extremely condescending and rude over the phone! She has no idea how to speak to customers and I would like this addressed. Since the calls are recorded, FNB should, as a professional institute follow up and train their staff on phone etiquette.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans Department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans Department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)