Disgrace - FNB Covid19 attitude - We have enough business

What a total disgrace FNB! I have been a loyal customer since your days of being First National Bank and BOB and all of those, and you just turn your back to customers needing to get a Home Loan frozen due to loss of income which is OUT OF OUR CONTROL! I bow my head in shame to where I was once a proud FNB customer having ALL my financial products through you and always advising everyone to move to you and protecting your name. What answer do you get after chasing for THREE MONTHS to get an answer - "We can offer you the quick sell option." DISGRACEFUL to say the least. You are happy to take away from your customers what they work hard for yet you build one after the other fancy building, taking a spree out on parties... yet no support where it is really needed?! I have been in contact with your staff on a daily basis to try and get an answer. Following up. Begging. Everyone just having the attitude of "it's not my job", yet it's customers like ME and other who pay their salaries. We pay for support and service, yet you get insensitive responses like "just sell your house if you can't afford it". I am glad you have enough business to be able to chase away business. I am really considering investigating my options to move my car, house, cheque account, credit card and revolving loan away from FNB. Not only are you expensive on fees, and spend way too much resources in trying to have the latest technology and fanciest app - you don't care about your customers. It's like wanting to be the shiny Lambo in the show, but not being concerned that how you will be sustaining it by chasing away the income to afford being the shiny one on the show. I am dissapointed and disgusted today.