1 reviews | Active since Jul 2011
Disgisting service from FNB!!!!!
With reference to complaint REF: ********** NF logged on the 7 May 2019. Roxy contacted me on Tuesday, 07 May 2019 and could not reach me as I was driving home pass 5pm. She proceeded to leave a voice message requesting that i contact her back on ********** 139. This morning Thursday, 09 May 2019 I return her call at 8am no answer then again at 8.30am Celiwe from customer care then told me that she starts at 9am so i call again at 9.30am still no answer. Thembela answers and tells me that Roxy Govender has been working on my request since 8.17am the morning and is not answering her phone???? This is such poor service from one complaint to the next!!! I am seriously so unhappy with the service from FNB of late!!! Why must customers return calls anyways. Why can the agents not call you back as this is a complaint?
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***