DISERVICE TO PENSIONERS

So recently a FNB Bank consultant had confirmed telephonically that because I am a retired person my credit card monthly account fee would be waived. I have several retired colleagues whose credit card monthly fee was waived at other financial institutions and so I was encouraged to enquire with FNB.

However after just one month of no monthly fee it was then deducted again the following month. In response to my complaint on HelloPeter, I received a dismissive email stating that it was a business decision not to waive the monthly credit card fee. My question as to why it was waived in the first place and then deducted again was met with a dismissive email. I was not called to explain why the monthly fee was deducted in the first place and why the consultant had confirmed it would be waived.

So it seems despite their consultants confirming services etc FNB does not consider the consultants statement as being untruthful and not transparent.

My further question is if other financial institutions are offering a lowered fee or waiving the credit card fee if those who have retired - why would FNB not follow suit - I was under the impression that clients were important to them but it seems once you are on retirement and your salary no longer paid into your account -they lose interest. I shall continue to raise this issue on HelloPeter and other social platforms.

To think that I had banked with them for more than 20 years!!