LM
Letlhogonolo M
1 reviews | Active since May 2016
19 Nov 2018, 12:53
Discussion urgently required with Wealth Shortfalls & Cancellations Team
I have been trying to get a hold of someone from the Wealth Shortfalls and Cancellations department with no success. There is a property I am in the process of buying which I need to urgently discuss with someone from this department. Please can you you get someone to contact me urgently or provide the contact number for this division of FNB?
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Replies (2)
FNB (First National Bank)'s replyOfficial
19 Nov 2018, 14:13Good Day Meko
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
FNB (First National Bank)'s reply19 Nov 2018, 14:13
Official
Good Day Meko
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
LM
Letlhogonolo M's updateReviewer Update
21 Nov 2018, 10:33FNB has zero customer care. It’s been quite a while now that I have been trying to get a hold of the Wealth Shortfall and Cancellations team to negotiate on a property I am in the process of buying. I have also emailed the same division with zero response. After posting my complaint on Hellopeter, a lady by the name of Busi from the complaints team contacted me and informed me that someone from the Wealth Shortfall and Cancellations team would be in touch with me by end of day on the 19th November. Today is the 21st November and I have heard nothing from them! I have also once again emailed the same division in the interim - zero response again. I used to be a private banker of FNB’s but left because of the poor customer service - I see now that the poor customer service filters across the different departments. This bank is the last option on my list, especially if they fail the very basic of simply just responding to questions asked to them. I simply want to negotiate on a property I am in the process of buying, however getting any access to them is worse than getting a meeting with the President - it is so pathetic.
LM
Letlhogonolo M's update21 Nov 2018, 10:33
Reviewer Update
FNB has zero customer care. It’s been quite a while now that I have been trying to get a hold of the Wealth Shortfall and Cancellations team to negotiate on a property I am in the process of buying. I have also emailed the same division with zero response. After posting my complaint on Hellopeter, a lady by the name of Busi from the complaints team contacted me and informed me that someone from the Wealth Shortfall and Cancellations team would be in touch with me by end of day on the 19th November. Today is the 21st November and I have heard nothing from them! I have also once again emailed the same division in the interim - zero response again. I used to be a private banker of FNB’s but left because of the poor customer service - I see now that the poor customer service filters across the different departments. This bank is the last option on my list, especially if they fail the very basic of simply just responding to questions asked to them. I simply want to negotiate on a property I am in the process of buying, however getting any access to them is worse than getting a meeting with the President - it is so pathetic.