1 reviews | Active since May 2016
Discussed
<p>I am a very discussed client. I am paying a service fee of R40.00 per month for a credit card which I don't have because the account has been closed. This was taken up with the bank credit card department numerous times to no availe. Then the matter was also taken up with the said bank branch at the glen but also with no availe. The matter was then taken up with the branch manager mr Johan vermeulen at the glen for assistance and he confirmed that the account was indeed closed and the bank will credit me with the amounts. Today my account was debited with R40 again for not credit card. </p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our Relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is 935998.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our Relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is 935998.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)