************** of poor at FNB

On the 08/03/2019 I walked into a Fnb branch on Denis Hurley Street (Queen Street) at around 12:30pm.

I was greeted at the door and asked for a bank statement for 10 months. The gentleman said i could get it from the atm and so I tried but failed as there was no option for this.

I went back to the gentleman and explain there was no option for this and he insisted there was. I then asked for help and he pointed me into the bank. I looked at the time and the line inside and then explained i was in a hurry and asked for help at the online banking stand. He said that i can try if i know how to use it but no one was going to help me.

I then proceeded into the bank and sat 3rd in line to be helped. I got to my turn and the lady helping me was so arrogant and ****y. I ignored the attitude and asked for a bank statement as I had wasted time and was in a hurry. The lady asked me to log into my online banking and the password wasn't taking. The lady spoke to me as if I was illiterate and made me change my passwords and asked me for the password so she could enter it in. This process of ridiculing me took minutes I didn't have. She eventually got into my banking and then printed me statements from my account which I didn't want. I wanted bank statements that would be printed by a consultant. I even told her the resson for wanting the statements.When I asked about this she rep**** that's the way they do it, consultants cant help me and must she continue. She gave me attitude and made me feel small.

I took whatever was printed and left. I was disgusted by the way I was treated.

I needed bank statements to apply for a loan to assist my moms medical bills and due to the incompetence and rudeness of the staff and not assisting me correctly my loan application was declined.

I am now in a financial predicament because of unfriendly, ***********, rude, demeaning staff refused to provide me with a simple document that I am entitled to.

I proceeded to send an email to Fnb to complain and the branch manager contacted me on the 14-03-2019 who agreed that i was mistreated and advised that he would be looking into the matter and disciplinary action would be taken against the staff involved and that I would be kept in the loop. I haven't heard back from him since.

I've tried to contact an attorney to institute legal action against Fnb due to their incompetence causing me to lose the financial aid I was to receive and because I can't pay legal fees I can't peruse the matter.

Now my question is why is a bank whom I pay exorbitant fees to discriminating against their customers financial situation and treating them in such a way? I'm a hard working person trying to stay afloat and this is how im treated just for asking for a document that im entitled to.

Who is going to assist me with my situation now that the actions of the FNB staff has denied me the simple pleasure of helping my mom.

This is so sad and frustrating and the best part is that fnb will move on but me the struggling South African will continue to suffer because I have been discriminated against.

Truely hurt with this situation.