SW
Scola W

1 reviews | Active since Sept 2018

21 May 2019, 14:16

************** of Historially disadvantaged FNB clients

FNB withdrew funds from my bank account without any agreement in place. Last week I sent a review to Hello Peter complaining about this issue, I have also placed 2 phone calls to the bank but no agent / consultant could give me a reply as to what is happening. What is sad is the arrogance of these bank, They do not even see even fit to even call me for an explanation or even responds to my query as that is how unimportant my business to them is. I will be terminating my business with them from July 2019 as I do not see a future relationship with them. My profession is I'm a SMME Mentor in Guesthouses in my province, rest assured I'll never encourage any establishment to bank with FNB my reason is they perpetuate failure especially among the historically disadvantaged.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply21 May 2019, 15:59
Official
 
Good Day,

We would like to sincerely apologize for all the inconvenience caused. 
A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback. 

Kind Regards, 
Hello Peter Complaints Team 
*** 
FNB (First National Bank)
FNB (First National Bank)'s reply21 May 2019, 16:00
Official
 
Good Day, 
 
 
We would like to sincerely apologize for all the inconvenience caused. 
A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback. 

Kind Regards, 
Hello Peter Complaints Team 
***