************** lack of knowladge for Golden rules

You may think the introduction of ADT by FNB to its branches is a way to make deposit and banking easy and convinient. Well some branches throughout the country are working towards that and they are really striving for excellent service and conviniency for the customers. Sad to say the branch in Stellenbosch Plain st Cape town is just not operating under the "how can we help you" umbrella if you walked in to deposit "only R200". That is what the branch manager with the name of Martin told me after I tried calling him with a query about a deposit that was supposed to be made into my account and a R10 note got stucked on the ADT machine and the money (R190)was not credited into my account. Custodians were standing infront of the lady making the deposit into my account at the time she experienced some problems with the ADT only a security guard came to her rescue before lady with the last name Lee came to tell her that she need to go and wait they will call her. In attemps to get to the bottom of this and tried to call the branch serveral times, well just like government departments there was no one to pic up the phone and "help me". I ended up calling FNB premium as I am a premium card holder but it was not possible for them to help me as it was a branch issue. However FNB premuim was helpful as always becuase they told me the process that will unfold and what the branch is supposed to do. I then kept on calling the branch up until someone picked up the phone then I was refered to the manager(worsed FNB manager ever). I asked him to call me back he then told me that the money I am quering about "is onlyR190" Maybe there is a certain amount attached to "how can we help you". He seemed not sure of the Golden rules or the type of service or conviniency the bank is supposed to offer as it promised not only to FSB but to its clients too. The stellenbosch branch is a disgrace to First rand and to banking sector as a whole!!!. I have sent a complaint to him but Im sure he will not know what to do with it.