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erikablatherwick E

1 reviews | Active since Sept 2016

19 Sept 2016, 14:55

************** against my wife.

<p>We stopped at OR Tambo yesterday from our flight from cape town. So as platinum card holder I can use the lounge which is available for platinum card holders but to my shock as we got there at about 15:05 I was told that they could not accomodate my wife as this are there peak hours from 15:00 to 17:30. They can only accomodate him and they could have accomodated me if I where a platinum cardholder. Funny as we checked through the window there where lots of tables open. This basically comes down to **************, what they are advertising is basically saying yes you have been a platinum cardholder for more than a couple years but your wife is not allowed to be a stay at home mom she needs to work and have a platinum card before we will let in our "club" I even offered to pay a fee but she was just basically shown the door. In reality I should close my account and move but I will give you time to resolve this problem..</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Sept 2016, 15:54
Official

Good Day

Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one