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<p>I just spoke to a FNB Agent that refused to help me, even though I answered all the security questions, simply because she thought she wasn't speaking to Shaune Frost as my voice is to feminine.</p> <p> </p> <p>I believe call to FNB are recorded. I would like to receive a copy of the conversation via email to ********** and please be aware that I WILL be lodging a complaint at the SAHRC and FNB's head office. The call was at 2:20 pm on the 2nd of August 2017.</p> <p> </p> <p>I'll also be applying for my Home Loan to be moved to another financial orginazation. If the forms to do so can be send to my email address as well please.</p>