IU
Innocent U

1 reviews | Active since Dec 2018

12 Dec 2018, 19:39

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Hi this is Innocent with passport number A ********** 9 it is very disheartening how you are being treated for using a passport in the country especially with the banking sector with FNB the worst have been banking with for 8 years now I was told am qualified for a credit card by my premier banker which was approved on principle and after spending in my documents as requested only to be told it was unsuccessful I called in the credit card department was told because I have no account on itc for them to do their rating after complaining why did they offer me such after knowing that and later received a call from the premier banker who said something different that is because my payslips is only for 2 months not 3 months payslips I was like I did not ask for this you guys offered me you should have said so I even told the lady that is in Dec that my payslips will be 3 months cos I just renewed my work permit now was told I have to wait for another 3 month am not banking with Nedbank and the are already offering me such which am thinking of moving I get more than 100k most of the month paying a lot of bank charges and fnb can't even offer me anything because am using a passport which is very unfair and honestly am considering moving over to Nedbank

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Dec 2018, 09:16
Official
Good Innocent Ubah, 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.

The reference number is ***NF. 

Regards 

Hello Peter Complaints Team

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