Discriminated and Disrespected at FNB Branch Despite Being a Loyal Client

I’m deeply disappointed with the treatment I received at an FNB branch Bayside mall Tableview while trying to exchange a £200 note. As an FNB client, I expected to be treated with basic respect and professionalism—but instead, I was met with dirty looks, judgmental stares, and outright disrespect from the staff.

My £200 note is slightly torn, but still valid and clearly identifiable. FNB’s own website states that foreign currency will be accepted subject to verification. Yet, I was dismissed without any proper explanation, and treated as though I didn’t belong there. The way I was looked at and spoken to felt discriminatory from head to toe.

Is this how FNB treats its clients? I’m shocked and hurt. I am simply asking: does FNB accept a slightly damaged £200 note or not? And more importantly, why was I subjected to such poor treatment?

I hope someone from FNB will take this seriously and respond appropriately. I deserve an apology and an explanation.