1 reviews | Active since Oct 2018
Discrepancies with Ebucks rewards and Dissapearance of Credit Cards from Online Banking Profile
Herewith my problems: 1. Last night I logged onto the FNB online banking system. This is what I noticed: a. My Ebucks rewards account transaction history has been made dormant and there is a debit of R90.00 listed for each of the past 2 months. There is no further history. I stopped receiving email Ebucks Statements. b. I also noticed that both my FNB Credit Card as well as my Discovery Credit Cards have been removed from my online banking profile. Why has it been removed without prior notification to me and what is the reason for it being removed?
Good Day Ms A Cronje
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
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Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Ms A Cronje
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***