Discontent Regarding Blocked eBucks Access and Poor Customer Service

I am writing to express my frustration and disappointment with the recent actions regarding my eBucks account. I have had full access to my eBucks since I opened my new account in 2020, and everything has been functioning smoothly up until last year when my account was suddenly blocked without any clear explanation.

It is absolutely baffling to me that my eBucks were blocked, especially considering I had no issues accessing them the year prior. To make matters worse, I have been unable to get any meaningful assistance in resolving this issue, and I spent over two hours on the phone yesterday being passed around without any resolution.

This situation is not only confusing but deeply frustrating. I am seriously contemplating closing my account, filing a formal complaint with the NCR, and considering banking with an institution that truly values its customers. The lack of support and the unnecessary hurdles placed in my way are completely unacceptable.

I would appreciate a prompt resolution to this matter and a clear explanation as to why my eBucks access was blocked in the first place.