Disconnected & disappointed

I have been having the worst experience with FNB for the past 3 months, and I have been a customer for 29 years. I got my phone ******, in May, to date I have not been assisted with the number that got hacked. They have blocked it but keep debting for it. I have gone to multiple branches, called, and have tried chatting via the app with no luck. I also don’t have cards despite ordering new ones (as I had to destroy them after the incident) months ago, I’m transacting with a temp card for only one account and it’s so tedious.