Disconnect in system

I tried to open an business account through FNB's online system. They keep on asking me to send the same forms over and over and over again. I send the form, then wait two to three days for a reply, then the same message, sometimes asking for other documents. This process started on the 3rd of July 2017. On 21 December, after going to the branch in Tygervalley, I finally got a letter from FNB, Tygervalley branch, that my account with them is active. I organize with Discovery to make a payment to the account. They tell me that the payment could not be made due to a problem withe account. I phoned the Bank just to hear that the account was closed on the 30th of December.

What the heck is going on at FNB. Terrible terrible service!