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GS
GEORGE S

1 reviews | Active since Nov 2018

03 Nov 2018, 13:39

disatisfy client

I am very corncerned about how FNB dont see the needs of their clients

on the 12th November 2018 the one branch in Kimberley whom we have used for years will not be able to assist us any more with tellers so we are going to struggle as their are only two branhces in the c.b.d instead of making life easier for the clients they make it more difficult as it is already. If this is the way they treat their clients I dont want to be part of FNB anymore where in the history of the world is there a bank that dont have tellers how will we deposit excess money or ,change cheques we have to walk far distance to the Newpark branch and it will be overflow there and have to wait hours to be help

I KNOW THIS COMPLIAN WILL FELL ON DEAF EARS AS THEY DO AS THEY PLEASE ANY WAY WITH OY CONSIDER THE CLIENTS

I will influence the public on social media not to consider fnb as a optin even my friends and family if i hve to

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Nov 2018, 08:43
Official

Good day George,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

GS
GEORGE S's update12 Nov 2018, 15:43
Reviewer Update
on the 3rd November 2018 I lodge a complain again st F,N.B about tellers that will not be available for client at the Kimberley c.b.d branch and nothing is been done to assist the client I am 54 years old and I am not well with out transport I have to deposit the companies money where i worked for every week on the 12th November 2018 i was forced to deposit R 5,200.00 at the atm for I am not well to walk to the other the the other branch at the atm I had to make two deposits as it was to muchh for one deposit at the second deposit the atm went offline while counting my money and dint return it I had to go in the branch and fill in forms to retrieve the money witch caused me to wait a another hour to wait as there was ten client before me I knew my complain will not be attended fnb has no corncern what the clients needs us I am going to fight this matter trough the media and social media as we are realy strugling now and it is a nightmare what they putting their clients trough just to save a few rands