Disatisfied and angry Customer

Lungile Ndlebe ********** 350084 Policy Number: FI **********

Dear Peter,

I have been a loyal client of this bank for more than 5 years and it is appalling to get such a horrific service from people that claim to be professionals. Peter I am extremely disappointed and sadden to write this email to you today. I am a responsible mother of 2, hence I took it upon myself to go to your useless bank called FNB to secure a future for my family when I am no more. In the month of May 2018 I changed my banking details and I notified FNB and furnished them with my new banking details. At the end of May no deduction was made by your bank. In the month of June 2018 I made follow up regarding this debit order, an email was sent to this email ********** all I got was an auto response, no cutesy of a phone call from your people, as they would do when you owe them. In the month of June same thing happened. I will not repeat myself.

In the month of July I took money for bread of my children an bought airtime to call your bank and a very useless young man who was supposedly to help me, did nothing to resolve this issue.

In the month of August I sent an email again to the said email address, I still did not get joy.

On the 04 of September I called and spoke to Rethabile who did not give me her lastname regarding the same issue. She confirmed that the young man whom she did not mention, forgot to update my information in their system. Peter please tell me that is my problem.

Rethabile promised to call me before end of business yesterday, to my surprise I haven't received any phone call as I am writing to you.

I am very disturbed by this because your Rethabile told me that my policy has lapsed, after I have paid so much money over the years. I will not accept that. She even had the ordesity to tell me that I and my family is not covered, so should something happen to me or my family FNB will not do anything. FNB must just tell me if they do not want my money anymore, and return all the money I have gave them over the years.

This not only disrespectful but discourteous and extremely rude and unacceptable.

I plead that you intervene and resolve this matter.

Regards, Lungile Ndlebe