Disatisfaction at FNB BRANCH

Walked in at an FNB branch after having received a text stating "changes impacting your tax information where detected...." and a 087..number was given to call. I have to say, what a waste of time and nonsensical run around. A consultant called the 087...number for me, on the phone i was told to ask for a CRS form at the branch, to my surprise after all is done and the time spent queuing. "The form is irrelevant" says the consultant who is supposed to scan it to my profile. I had to endure queuing again so they can help with "doing the form online". Guess what it's the same thing on paper and on screen. The form could have been scanned. Why FNB ? To take in more through charges ? Will never understand, but what I know, you wasted a chunk of my time today and I am still sitting here. Just so you know, we rely more on business desk to avoid the time waiting journey to the branch. Please speak the same language with the salespersons at branches.