Disastrous experience with FNB Speedpoint Sales

Had the worst experience with FNB and their speed point department.On Monday 20 December 2021 the technician came without consultation and changed the speed point machine and left the store.

The machine belonged to another store and all speedpoint sales since then have been debited to a completely different business’s account. Over R54 000 has been done in card sales.

FNB is unable to provide a timeline for when this money will be given back. Nor were they forthcoming with the technician’s details and said it may take a while due to the holidays. This is unacceptable, there was no fault with the machine or a reason for the technician to replace the machine.

All card sales were emailed to rectify the problem, we have been on calls with FNB over 6 times and one call was on hold for over 30 minutes.